Privacy Policy
How we collect, use and protect personal information, and your rights.
This policy explains how ACME PHARMA LTD (“Acme Pharma”, “we”, “us”) collects and uses personal information when you visit this website, contact us, make a trade enquiry or apply for a job with us.
1. Who we are
ACME PHARMA LTD is the controller of your personal information.
- Registered in England and Wales, company number 08999695
- Registered office: Unit 8, Blenheim Court, Brownfields, Welwyn Garden City, Hertfordshire, AL7 1AD, United Kingdom
- Email: info@acmepharma.co.uk · Tel: +44 1707 331704 / +44 20 3659 7944
2. Information we collect
| When | What we collect |
|---|---|
| You use our contact form, email or call us | Name, email address, phone number, the content of your message and our reply. |
| You make a trade enquiry | Name, business details, email address, phone number, your message and any documents you upload, such as your MHRA licence. |
| You apply for a job | Name, email address, phone number, your CV and anything it contains, LinkedIn profile (optional), how you heard about us (optional), cover note (optional) and your consent confirmation. |
| You visit the website | Technical information recorded by our hosting provider for security, such as IP address, browser type, pages requested and the date and time. See our Cookie Policy for cookies. |
Please do not include sensitive information (for example health details) in your messages or CV unless it is relevant to your enquiry or application.
3. How we use it and our lawful basis
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Replying to your enquiry and keeping a record of our correspondence | Legitimate interests (running our business and responding to people who contact us), or steps taken at your request before entering into a contract |
| Checking that trade customers and suppliers are appropriately licensed, and keeping supply records | Legal obligation (the Human Medicines Regulations 2012 and Good Distribution Practice) |
| Assessing job applications and contacting applicants | Steps taken at your request before entering into a contract, and legitimate interests (recruiting suitable staff) |
| Keeping the website secure and working properly | Legitimate interests |
| Establishing, exercising or defending legal claims | Legitimate interests |
We do not sell your personal information, we do not use it for automated decision-making, and we only send marketing if you have asked us to or where the law allows. You can opt out at any time.
4. Who we share it with
- Service providers who act on our behalf, such as our website hosting and email providers, under contracts that require them to protect your information.
- Professional advisers (for example accountants and lawyers) where needed.
- Regulators and authorities, such as the MHRA, HMRC or the police, where the law requires it.
If any of our service providers process personal information outside the UK, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the ICO’s International Data Transfer Agreement.
5. How long we keep it
| Information | Kept for |
|---|---|
| General enquiries | Up to 2 years after our last contact with you |
| Trade customer and supplier records, including licence checks | At least 5 years, as required for wholesale distribution records |
| Unsuccessful job applications | 6 months after the role is filled |
| Successful job applications | Moved to the employee’s personnel file |
| Website security logs | As long as our hosting provider keeps them for security purposes |
6. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to our use of your information where we rely on legitimate interests;
- ask us to transfer your information to another organisation (data portability);
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, email info@acmepharma.co.uk. We will respond within one month. Some rights have exceptions, for example where we must keep records by law.
7. Complaints
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, telephone 0303 123 1113.
8. Security
We use appropriate technical and organisational measures to protect your information, including encrypted (HTTPS) connections to this website and restricted access to the information we hold. Application forms send your details and CV directly to our recruitment inbox; they are not stored on the website.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.